Shipping

SHIPPING - AUSTRALIA

Delivery times as indicated below refer to the time it takes your order to arrive once it has been processed and shipped. We assume no responsibility for delayed delivery that occurs through circumstances that are out of our control (i.e. once the products have left our store).

Standard Postage: (Delivered within 5 - 7 business days anywhere in Australia. Trackable service either through registered mail or courier)

Orders over $75 - FREE

Orders of $75 or under - $6.90


SHIPPING - INTERNATIONAL

Delivered to most countries around the world. International shipping is carried out through Australia Post. If you have any questions please contact us.

International shipping options are:

to New Zealand - AU$19.90 flat rate

Other International - AU$29.90 flat rate

Registered air mail is the standard service accommodating overseas parcels.
Speed: 5-12 business days*
Tracking: Not available
Signature on delivery: Yes

* Standard to delivery times between metropolitan areas of major cities and excludes time in customs if available, and may be subject to delay due to causes outside of Australia Post’s control.

Insurance

In order to keep postage costs low for our customers, insurance for loss or damage in transit is not automatically included with orders. You may request insurance at extra cost.

Parcel Tracking


If your parcel has not arrived as expected, please check your shipping confirmation email for your parcel tracking number and the link for tracking your parcel. You can also obtain this information by logging into your member account at the top right hand of this website. The most common reasons for parcels not arriving as expected are due to an unexpected delivery transit delay, a misplaced delivery calling card or an error with calculating delivery transit time (it is calculated from the date an order is shipped, not the date of order placement). If you are unable to track your parcel online and you have allowed an extra day in case of unexpected transit delays, please contact us for further assistance.

Lost or Damaged Parcels

It is very rare for a parcel to be lost or damaged in transit. Insurance is not automatically included with orders, but we can assist with tracking your parcel.

All claims for uninsured parcels are to be made directly with the delivery carrier. Once a parcel is handed to our delivery carrier it is out of our control and the responsibility passes to the carrier and/or receiver. We package orders very carefully in order to avoid damage in transit under normal circumstances and inspect all items to ensure that they are in mint condition. A parcel tracking number is included, with signature or person-to-person required, to help minimize potential loss in transit or mishandling.

Not Home for Delivery

A signature is required for all deliveries (unless Authority to Leave has been given). If you are not home, the driver will leave a calling card in your mail box or at the front door. This will have instructions to pick up your parcel at the post office or to ring the courier for a free re-delivery. Please respond promptly to calling cards in order to avoid your parcel potentially being returned to sender. If you have not received a calling card and your parcel is overdue, please track your parcel.

Return to Sender Parcels

If a parcel is returned to us as undeliverable (eg. due to incorrect address details supplied to us, failure to respond to delivery calling cards etc), we will re-deliver for an additional postage and handling fee of $9.95 in Australia and $40 overseas, or actual postage cost if greater than this amount.